Terms & Conditions

Terms & conditions

Please read these terms and conditions carefully before using this web site, web browser and mobile site. Your use of www.chspharmacy.ae (this "Web Site") confirms your acceptance of the following terms and conditions.

www.chspharmacy.ae belongs to Community Health Solutions LLC and its affiliated group of pharmacies, referred to below as (“CHS community Pharmacy” or “CHS Pharmacy” or “Website” or “We”).

1. Products, content and specifications

CHS Community Pharmacy makes all reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice.

Information provided on this website is suitable only as general information. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. Please visit in person at any one of our branches to consult our pharmacists for advice.

It is your responsibility to ascertain and obey all applicable local laws regarding the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

2. Delivery, payments & shipping

When an order is placed, it will be shipped to the address provided at the time of purchase. We endeavor to deliver all orders within our coverage area within 2 hours.

If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you.

Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed.

www.chspharmacy.ae will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

3. Refund, cancellation & exchange policy

  • 3.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation.
  • 3.2 Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.chspharmacy.ae.
  • 3.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.
  • 3.4 Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs, we will not be bound by the incorrect pricing stated and reserve the right to cancel your purchase.
  • 3.5
    • (a) Exchange request for non-defective, correctly delivered products (discretion of www.chspharmacy.ae) should be made within 3 days from the date of delivery
    • (b) All products to be exchanged must be returned in their original packaging along with the original accessories (product should be in its original condition) within 3 days from the date of delivery.
    • (c) www.chspharmacy.ae reserves the right to deny any exchange for cases subject to hygiene.
    • (d) www.chspharmacy.ae reserves the right to amend this policy without prior notice.
  • 3.6 Prescription medicine is not refundable as per MOHAP Regulations.
  • 3.7 Refunds will be done only through the original mode of payment.

4. Use of this web site

The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of CHS Community Pharmacy. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.

5. With whom we share your information

  • 5.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the www.chspharmacy.ae Services, you consent to our collection and transfer of your information to our payment service partner websites.

    In case you decide to create an account at www.chspharmacy.ae and choose to save a credit card as preferred payment method, your payment details may be stored solely for your future orders with us to provide you with the support service in fulfilling your orders in a quick and easy way, but by no means personally identifiable information will be sold, shared, rented or leased to any third parties.

  • 5.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, if www.chspharmacy.ae, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that are transferred or acquired by a third party. Under such circumstances, www.chspharmacy.ae would, to the extent possible, require the acquiring party to follow the practices described in these Terms & Conditions. You acknowledge that such transfers may occur and that any acquirer of www.chspharmacy.ae may continue to process your personal information as set forth in these Terms & Conditions.

6. Third-party links

Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Any permitted links to this website must comply with all applicable laws, rules and regulations.

From time to time, this website may contain links to websites that are not owned, operated or controlled by CHS Community Pharmacy or its respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other websites linked to or from this website, you do so entirely at your own risk.

7. Inappropriate material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material or comments that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

8. User information

Other than personally identifiable information, which is subject to this website's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this website in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

9. Disclaimers

Your use of this site is at your risk. The information, materials and services provided on or through this website are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither CHS Community Pharmacy, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this website. The information, materials and services provided on or through this web site may be out of date, and neither CHS Community Pharmacy, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.

All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either expressed or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.

While CHS Community Pharmacy strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site. www.chspharmacy.ae is accurate and reliable however, no representation is made as to the completeness or accuracy of the information it contains. We will not be held accountable during a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes (but is not limited to) inconsistencies such as cached images on your device resulting in discrepancies on discounts, promotions, shipping charges etc.

10. Liability

In no event will CHS Community Pharmacy, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this website, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions.

In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

11. Revisions to these terms and conditions

CHS Community Pharmacy reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website. Please check the terms and conditions regularly.

12. Laws and jurisdiction

These Terms and Conditions supersedes all prior written or oral representations, agreements or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by CHS Community Pharmacy) between you and CHS Community Pharmacy to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this website will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

13. Termination

We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.