Frequently Asked Questions

Frequently asked questions (FAQ)

How can we help?

Sign up

Yes, registering an account at www.chspharmacy.ae is free.
A CHS Community Pharmacy account allows you to easily manage your address book and payment preferences, see your previous purchases, add products to your wishlist and quickly reorder your favourite products.
Furthermore, by having an account, you can order your prescription medicines online and enjoy the convenience of home delivery.
Yes, we respect your privacy, so we offer you the option to checkout as a guest.
Just click on ‘Sign in’ at the top of the page. Select 'Create an account', share your name, email address & mobile phone number and choose a password. We will send you an email to verify it is you who created the account, and after verification, you can log into chspharmacy.ae.

My account

Just click on ‘Sign in’ and select ‘Forgot password’. In the next screen, please provide your email address and choose ‘Confirm’. We will send you an email that contains a link to reset your password.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the first screen, which is called 'My profile', you can choose to edit your password. First, enter your old password and then create a new one. We will send you an email to confirm you have changed your password.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, you can edit your profile, your address book and your payment preferences.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My orders' which contains information about your previously ordered items.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My address'. Here you can manage your address preferences or create a new address if you, for instance, want to have your products delivered to your workplace.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My payment preferences'. Here you can choose Card payment online and manage or add your debit/credit card, or you can select Card on delivery or Cash on delivery. Your preferred payment preference will be set to 'Default'.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My wishlist'. Here you will see all the products you marked as saved for later. You can now easily add them to your basket and purchase your products right away.
We are sorry to see you go! If you want to delete your account, please contact our customer support team. They will delete your account and send you a confirmation email.

Product search

There are three ways to search for an item:
You can type the name of the product that you are looking for in the search bar.
You will find this bar at the top of the page.
You can browse the categories in the main menu. You can shop for products related to a specific condition; you will find this feature on the homepage when scrolling down.
If you select a category, you will find several filter options on the left side of the page.
If you select a category, you can filter per brand underneath 'Filter by' on the left side of the page. You can also shop for brands by clicking on the 'Brands' link in the main navigation.
If you select a category, you can filter on promotion underneath 'Filter by' on the left side of the page. You can also see all promotions by clicking on the 'Promotions' link in the main navigation.
Yes, you can. ‘Upload your prescription’ is a free service offered by CHS Community Pharmacy that allows you to order prescription medicines for yourself or your family members. This way, you can save time and enjoy the convenience of home delivery.
Please note that if you want to upload a prescription, we ask you to sign in or to create an account.

Promotions

You can see all promotions by clicking on the 'Promotions' link in the main navigation. Also, if you select a category, you can filter on promotion underneath 'Filter by' on the left side of the page.
All discounts will be visible during the checkout process. We usually offer three types of promotions:
% Discount: we will decrease the normal sales price with the percentage mentioned.
Buy 1 get 1: if you buy one product, you will get the next product categorized under the same promotion for free.
Buy 2 get 1: if you buy two products, you will get the next product categorized under the same promotion for free.
Yes, during the checkout process, you will be notified if you are missing out on a promotion.

Placing an order

No, we like to keep things clear. We have a free shipping and no minimum spend policy.
Sometimes you like a product, yet you want to save it for later. That is what the wishlist is for. If you have an account with us, you can easily add items to your wishlist by clicking on the heart sign next to the product. You can move items from your wishlist to your basket and vice versa.
Yes, you can add extra items before checking out. Once you have checked out, any newly added item will be considered a new order.
Once we have received your order, we will send you a confirmation via email.
You can expect three emails from us to update you about the status of your order. The first email will be sent to you when your order is confirmed, the second when your order is on its way and the third when your products have been delivered.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My orders' which contains all information about your orders.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'Buy again' which contains all your previously ordered items. From here, you can easily add your favourite products to your basket.

Payment

We offer Card payment online, Card on delivery and Cash on delivery.
If you are not comfortable with making an online payment, we offer you the option to pay in cash when you receive your products. The amount specified during checkout and in the confirmation email is the exact amount you have to pay in cash to our delivery representative.
If you are not comfortable with making an online payment, we offer you the option to pay by card when you receive your products. Our delivery representative will bring a card reader. The amount specified during checkout and in the confirmation email is the exact amount you have to pay by card.
Offering a safe and secure shopping experience is our highest priority, that is why we specifically chose not to store your payment card details and keep this information with your bank. We can only see the last 4 digits of your debit/credit card. If you want to find out more about how we manage and treat your data, please check our Privacy policy.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My payment preferences' where you can add, edit or delete your debit/credit card.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My payment preferences' where you can add, edit or delete your debit/credit card.
We are sorry to hear your payment has been denied. This can be caused by several reasons and therefore, we kindly ask you to contact your bank to find out the reason for any unsuccessful payment attempts.
Yes, you will receive an email confirmation of your order which contains a link to your invoice. You can also lookup your invoice by signing in to your account. In the tab 'My orders' you will find all details including the invoice.
Unfortunately, that is not possible at the moment.

Delivery

Yes, we like to keep things clear. We have a free shipping and no minimum spend policy.
If you order between 9 AM and 9 PM we will deliver your products within 2 hours.
If you order between 9 AM and 9 PM we will deliver your products within 2 hours. If you order after 9 PM your products will be at your doorstep on the next day before 11 AM.
Unfortunately, that is not possible at the moment. Yet we are working on it.
Unfortunately, that is not possible at the moment. Yet we will send you an email to let you know when your products are out for delivery.
Yes, that is possible. Just provide us with the address and we will be there.
When you sign in to your account, you will see your name appear at the top of the page. Click on your name and then select 'My account'. In the next screen, there is a tab called 'My address' where you can manage your address preferences or create an extra address if you, for instance, want to have your products delivered to your workplace.
Unfortunately, that is not possible at the moment. However, you will receive a confirmation email when your products are out for delivery and we guarantee a delivery within 2 hours if you have placed an order between 9 AM and 9 PM.
Please give us a call at 04 447 5827 (between 10 AM and 10 PM) or send an email to our customer support team. We will do our best to set things right as soon as possible.
At the moment we deliver in Dubai, Abu Dhabi and select areas in Sharjah. We are working towards increasing our delivery coverage in the UAE.

Cancellations, returns & exchange

You can return any product within 3 days after your purchase if the item is still in its original packaging and condition. Please contact our customer support team. Prescription medicines and products that require temperature control are non-returnable and non-refundable.
You can exchange any product within 3 days after your purchase if the item is still in its original packaging and condition. Please contact our customer support team. Prescription medicines and products that require temperature control are non-returnable and non-refundable.
You can, as long as you haven't received your order by giving us a call at 04 447 5827 (between 10 AM and 10 PM). Once you have received the item, any amendment or cancellation will fall under our returns & exchange policy.
Yes, you can within 3 days after your purchase if the item is still in its original packaging and condition. We will require the order number and ask you to bring a screenshot of your invoice. Please check our Contact page or Find a store page to see which pharmacy is located nearby.

Upload my prescription

Yes it is. If you want to upload your prescription, we ask you to sign in or to create an account.
Self claim' means you choose to pay for the medicine yourself, and you might claim it later from your insurance company. 'Insurance' means that your insurance company will cover your medicine either fully or partially as per your schedule of benefits.
To help safeguard our customers, we need to check your identity or the identity of the person you want to order medicines for.
The insurance details are only required if you request insurance coverage. We need these details to verify the coverage of your medication with your insurance company.
Yes, you can. The only thing you need to do is upload the prescription, the Emirates ID and the insurance card of your family member.
Yes, that is possible. Just provide us with the address and we will be there.
An adult needs to be present at the address you have provided to accept your medicines. If our delivery representative doesn't find any adult present to receive your medication, we will contact you and re-schedule the delivery.
We won't charge you for delivering your medicines. We like to keep things clear. We have a free shipping and no minimum spend policy.
Please give us a call at 04 447 5827 (between 10 AM and 10 PM) or send an email to our customer support team.
You can pay for your medicines via card or cash on delivery.
As per the UAE Ministry of Health and Prevention (MOHAP) standards, medicines can not be returned once sold.

About CHS Community Pharmacy

We have been taking care of our community since 2006.
Yes, you can. We currently have over 15 stores in the UAE. Please check our Contact page or Find a store page to see which pharmacy is located nearby.
All pharmacy opening times are displayed on our Contact page.

Chat with a pharmacist

Chat with a pharmacist' works the same way as Chat. If you access this service while browsing on your mobile phone, you will immediately be redirected to our Chat channel for you to ask your questions. If you access this service while browsing on your desktop, you will be redirected to a page that includes a link to start your Chat chat. This service is available every day, from 10 AM to 10 PM.
Yes it is. Your pharmacist is just one message away.
You can chat about non-emergency, medication-related topics. The information provided via Chat is not a substitute for medical advice from your doctor. If you require immediate medical attention, please contact your general practitioner or call the emergency services.
Chat's end-to-end encryption ensures only you and the person you are communicating with can read what is sent, and nobody in between, not even Chat.
Your pharmacist might be helping a customer in the store or via Chat while you have started your chat. We will ensure that a pharmacist will be with you shortly. Should you require immediate assistance, we kindly ask you to give us a call at 04 447 5827 (between 10 AM and 10 PM).

Contact

You can contact us every day via phone 04 447 58277 (between 10 AM and 10 PM), via email, or via Chat (between 10 AM and 10 PM).
All pharmacy contact numbers are displayed on our Contact page.

Reach out to us

Want to get in touch? We’d love to hear from you.
Here’s how you can reach us.